Software Update Subscription Code / Key Programming Points
Subscription and Cancellation Terms
Thank you for using our website activation code purchase service! To protect your rights, please carefully read the following terms regarding activation and cancellation of subscription codes:
1. Payment and Handling Fees
- Payment Handling Fees: Please note that handling fees are collected by the payment platform you select. The applicable fee amount will be clearly displayed on the payment page prior to confirming your payment. This fee is not a part of your subscription fee and is non-refundable once paid.
- Other Fees: In addition to the Payment Handling fee, any extra fees arising from other policies of the payment platform (such as exchange rate conversion fees) will be borne by the user. Please be sure to carefully read the payment page for fee details before making a payment to avoid unnecessary disputes.
2. Subscription Code Activation
- Activation Instructions: The subscription code is the only credential required for subscription services. Please keep it safe. To activate the service, go to the “Renew your subscription” page on your device, enter the subscription code, and complete the verification process.
- Activation Terms: Each subscription code can only be used once. Once activated, it is bound to your account and cannot be transferred again. After successful activation, your service will be immediately activated, and the validity period will be automatically calculated based on the set duration of the subscription code. Please follow the steps as instructed during activation. You are responsible for any activation failures or issues arising from incorrect steps.
- Service Period & Renewal Notice: This subscription service does not include automatic renewal, with no automatic charges applied either. You may choose to repurchase the service according to your needs after it expires.
3. Cancellation of Subscription
To help resolve any issues you may experience as quickly as possible, we encourage you to contact our technical support team for assistance before submitting a refund request. Please also verify that your order meets the refund eligibility criteria below.
Refund Eligibility:
A refund request may be submitted for review if the purchased service experiences technical failures, you have fully cooperated with our team during troubleshooting, but no effective resolution can be offered following full consultation between both parties.
- How to Cancel Subscription: You can apply for a refund by going to the “My Orders” page on the website and clicking the “Refund” button. Once the refund request is submitted, it will enter our refund review process, and we will contact you via your login email.
- Cancellation Notes: Once the refund is approved, the amount will be refunded to the original payment method. After cancellation, you will not be able to reactivate the subscription or get the latest software updates.
Non-Refundable / Non-Terminable Circumstances
- Refunds shall not be granted if the subscription code has been activated on a device or the service benefits have been used.
- Refund requests submitted for personal subjective reasons (e.g., "no longer needed", "wrong purchase", etc.) will not be accepted.
- No refunds will be issued if you refuse to cooperate with technical support in troubleshooting, fail to provide problem information, or decline to attempt official solutions.
- For products purchased through authorized dealers or third-party platforms (such as eBay or Shopify stores), please contact the corresponding seller or platform for refund arrangements.
Note: Normally, after the order is confirmed, the system will automatically send a confirmation email within one hour. However, due to network or system failures, spam settings, or email spelling errors, the confirmation email may be delayed. In such cases, please contact the customer service team within 24 hours。
4. Disclaimer
- Our company reserves the right to modify the subscription code usage rules and membership service terms. Changes will be announced in advance through notifications to users.
- Our company is not responsible for any service suspension or termination due to user violations of this agreement or other relevant laws and regulations.
Thank you for choosing our service. If you have any questions, please feel free to contact our customer support team at: support@xtoolonline.com.
Last Updated: 2026/3/16