Two Year Warranty
XTOOLonline warrants to its customers that this product will be free from all defects in materials and workmanship for a period of two year from the date of the original purchase, subject to the following terms and conditions:
1. The sole responsibility of XTOOL under the Warranty is limited to either the repair or, at the option of XTOOL, replacement of the equipment at no charge with Proof of Purchase. The sales receipt may be used for this purpose.
2. This warranty does not apply to damages caused by improper use, accident, flood, lightning, or if the product was altered or repaired by anyone other than the Manufacturer Service Center.
3. XTOOL shall not be liable for any incidental or consequential damages arising from the use, misuse, or mounting of the software. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.
4. If you are located in the European Union you have the Right of Revocation. This means you can ask for a refund of your order within 14 days of placing the order, but only if the order was placed in error and/or remains unused. Once used, cannot be refunded (as it cannot be resold). Specifics, depending on the rules of different purchasing platforms.
5. All information in this manual is based on the latest information available at the time of publication and no warranty can be made for its accuracy or completeness.XTOOL reserves the right to make changes at any time without notice.
Two Year Warranty: Store or dealer receipt acts as proof of purchase. In lieu of proof of purchase, tool or tablet is warranted two year from tool/tablet registration.
Repair Cost: If under warranty, your XTOOL equipment will be repaired or replaced free of charge unless damaged(including but not limited to a cracked screen, broken case, chemical exposure or liquid damage)to accident, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions or unauthorized disassembly, repair or modification. If the repaired unit is out of warranty, the customer will be contacted and will be responsible for the repair fee.
Service Procedures
If you are experiencing trouble with your equipment or software, please contact your local store, distributor or contact XTOOLonline’s free technical support. Specialists are available via phone, email and chat.
Products requiring service should be returned as follows：
1. Email the Technical Service Center with your model and serial number to obtain a Return Reference Number.
Email address: Support@xtoolonline.com
Shipment fee prepaid.
2. Package the product carefully to prevent shipping damage.
3. Enclose a paper with your contact information(name, email address, return address, and a day contact phone number)and detailed problem description.
4. Enclose a copy of the dated sales receipt.
XTOOLonline Customer Service Contact
Email address: Support@xtoolonline.com
Address: No. 601, Block A, Good Morning Business Center, 4003 Shigu Road, Xili Street, Nanshan District, Shenzhen
Web: www.xtoolonline.com